Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Support

Licensing and billing questions

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"115a3c4cca826121ca5302e06a2c74859a03e282_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002cad","headerLinkHoverBGColor":"#002cad","headerBadgeColor":"#002cad"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2664b23d-374e-4a71-9296-494f48c79001/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE0YWQwZi1jMmFhLTQyYTEtYWNlNS05YjZjOWRmYWJiYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NjRiMjNkLTM3NGUtNGE3MS05Mjk2LTQ5NGY0OGM3OTAwMSI6WyJyZWFkIl19LCJleHAiOjE3OTE5MTg3NzEsIm5iZiI6MTc5MTkxODE3MX0.f5TeE4o5pM3FOB1-DYvQkGujmX9i3VIRFKHV41p5RmQ&client=54a4ad0f-c2aa-42a1-ace5-9b6c9dfabba9&mode=fit","logoId":"2664b23d-374e-4a71-9296-494f48c79001","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Check out our status page","userInitialAnnouncementMessageWiki":"<p>Check out our system statuses or subscribe for updates on outages via our <a href=\"https://cleversight.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Statuspage</a></p>","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Check out our status page","announcementMessage":"Check out our system statuses or subscribe for updates on outages via our [Statuspage| https://cleversight.statuspage.io/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ffa300","helpCenterTitleColor":"#ffa300","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eaade4bc-7c02-437d-8997-61102ea448c6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE0YWQwZi1jMmFhLTQyYTEtYWNlNS05YjZjOWRmYWJiYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhYWRlNGJjLTdjMDItNDM3ZC04OTk3LTYxMTAyZWE0NDhjNiI6WyJyZWFkIl19LCJleHAiOjE3OTE5MTg3NzEsIm5iZiI6MTc5MTkxODE3MX0.Q2hz2H9gmR3avymIBtjx1P59c1UBmslGH-VtS-jhjb4&client=54a4ad0f-c2aa-42a1-ace5-9b6c9dfabba9&height=300&mode=fit","bannerMediaApiFileId":"eaade4bc-7c02-437d-8997-61102ea448c6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! Please search for our Frequently Asked Questions or raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"50","name":"DWH Connector Created","descriptionHtml":"","callToAction":"DWH Connector Created","introHtml":"","icon":10532,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"4":[17],"1":[1,7,6,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b042b06-389d-379c-b987-e3a1dc1b761c","appLinkName":"System Confluence","appLinkUrl":"https://cleversight.atlassian.net/wiki","spaceKey":"CLEV","spaceName":"Cleversight","spaceUrl":"https://cleversight.atlassian.net/wiki/spaces/CLEV","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://cleversight.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE0YWQwZi1jMmFhLTQyYTEtYWNlNS05YjZjOWRmYWJiYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjc3MzYzMTQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTkxOTM3MSwibmJmIjoxNzkxOTE4MTcxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UJpl-k7yzrt4l7XfcPOSo6o6mFuE9-hU0yg8t_i37i0","targetCollection":"upload-user-collection--1277363149","endpointUrl":"https://api.media.atlassian.com","clientId":"54a4ad0f-c2aa-42a1-ace5-9b6c9dfabba9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e2bb9978-a4dc-4791-9c60-334a0032c024","name":"Frequently Asked Questions","categoryUrl":"https://cleversight.atlassian.net/servicedesk/customer/portal/1/topic/e2bb9978-a4dc-4791-9c60-334a0032c024","lastUpdated":"1685533234950","createdAt":"1685457497243"}]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":2,"projectId":10001,"issueType":{"id":"10008","name":"Support"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://cleversight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2026-10-13T21:02:51+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b042b06-389d-379c-b987-e3a1dc1b761c","appLinkName":"System Confluence","appLinkUrl":"https://cleversight.atlassian.net/wiki","spaceKey":"CLEV","spaceName":"Cleversight","spaceUrl":"https://cleversight.atlassian.net/wiki/spaces/CLEV","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://cleversight.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NGE0YWQwZi1jMmFhLTQyYTEtYWNlNS05YjZjOWRmYWJiYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjc3MzYzMTQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTkxOTM3MSwibmJmIjoxNzkxOTE4MTcxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UJpl-k7yzrt4l7XfcPOSo6o6mFuE9-hU0yg8t_i37i0","targetCollection":"upload-user-collection--1277363149","endpointUrl":"https://api.media.atlassian.com","clientId":"54a4ad0f-c2aa-42a1-ace5-9b6c9dfabba9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cleversight","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"115a3c4cca826121ca5302e06a2c74859a03e282_lout","baseUrl":"https://cleversight.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cleversight.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"54a4ad0f-c2aa-42a1-ace5-9b6c9dfabba9","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fc949bb5a9004de6863a9ee4f129c9fb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cleversight.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}